Enterprise clients, who receive large amounts of feedback, gain a leading edge by having a Natural Language Processing engine that collects and structures data.
What is more, ClaraBridge offers advanced sentiment analysis with templates for different industries or touchpoints to save time on configuration. When data suggest that something unusual is happening, the stakeholders receive real-time email alert, to act immediately.
SAS Adaptive Customer Experience is a very useful tool for digital marketers, who want to use big data intelligence for increasing conversion and improving CX at the same time. SAS provides web analytics more advanced than, for example, Google Analytics, as it tracks everything the customer does during the browsing session, from on-site searches to mouse hovering.
Apart from analytics, SAS allows the marketers to act in real-time by suggesting the best offers for customers, based on enterprise business logic. Gemius is a great enterprise software platform for online audience measurements.
GemiusPrism offers reports that are exportable to different file types along with charts that help visualize the data during internal reviews and presentations. Hubspot is traditionally the go-to tool for inbound marketers. The enterprise edition allows you to track every activity your customers perform on the website. Hubspot for enterprises offers advanced reports that can be shared with and easily understood by team members or stakeholders.
People at Hubspot figured that marketers are always on the go, so the software provides a mobile app that helps keeping an eye on everything that is going on. What makes it unique is that Medallia can be integrated with enterprise resource planning systems and tie financial data with customer experiences to suggest improvement areas based on the business outcome.
Multivariate testing can ensure higher conversion rates but also create a sense of a better fit between your product page and your customer, improving the CX in the process. Maxymiser can help you achieve both. What is more, it allows you to further personalize the customer experience with predictive analytics. Maxymiser captures different kinds of data behavioral, CRM, industry-specific about every online visitor to create customer profiles.
This allows to accurately predict the optimal experience for a given customer, as well as display for them the most tailored offers. UserZoom is a cloud-based comprehensive platform for online user research. You can gather customer feedback and cost-effectively conduct remote unmoderated web and mobile usability testing. Enterprises pay not per study but per year which allows them to address all of their needs with flexibility.
New customers of UserZoom are greeted with a launch program that involves set up of the software, training and consulting regarding integration. UX by Tandem Seven is a great tool for all enterprise UX professionals who want to make a real impact on how visitors experience their website by getting to know the users really well — this solution allows to craft user personas and stories.
The option to create compelling visual journey maps makes the personas more easily understandable for all relevant stakeholders. Advanced task management functionality and integration with popular agile management tools make UX a useful tool for scrum teams. UsabilityTools gives you a set of useful solutions to monitor the online experiences and immediately spot any issues users might have. You can also use the Feedback tool to gather voice of customers and act upon their suggestions.
UsabilityTools provides all of the features on one comprehensive platform which is the most cost effective and comfortable to use solution for large companies. Enterprise clients get customizable plans that allow to perform a nearly unlimited number of tests and use multiple accounts — useful for teams of any size.
Finally, the integrated Cint Research Panel provides access to 10 million respondents from 60 countries. Thanks to filters and advanced segmentation options you can pin-point relevant people and save a great deal of time. Enterprises have to carefully consider each choice. From optimizing the UX on the website, to ensuring great post-purchase customer service, improving customer experience is an investments that pays off quickly.
Hopefully this selection of tools will help you pick something that suits the needs of your business best. Some questions are for your existing users while some for the newcomers. But how do you grab the chance to get them register as your potential user? You may lead the visitors to a landing page of your site, or offer a form or CTA to allow them to sign up directly in your survey.
This question can evaluate your marketing channels and point out where people meet your brand, so you can finger out what to focus on in your advertising efforts. But it can not tell the direct traffic. But you need to make sure that visitors or users can show their views clearly. Then you may find out what your customers think of you.
Allow users to enter their own words as low as 1 word and as high as you think people need or a user canchoose 1 or more options from a list. You can ask users to review your website or product. What you can learn from your competitors is beyond your imagination. Sometimes you might be surprised who is considered as your competitor.
This may bring you different inspirations. There are dozens of possible reasons why user chose you, it might be the price, the brand, the functionality, etc. This question helps you know what makes you really stand out. It helps you to investigate the strengths and weaknesses of your website or product.
This to know what makes your user sad and what makes them happy. This question helps you know how to solve the pain point and improve the existing features. This question is to investigate the usability of your product or service. This question helps you concentrate on the features that matter most to your users. You cannot deny that there are features nobody wants or finds out useful.
This question helps to point out those unnecessary parts and make you concentrate on fixing those that everybody really needs. We hear the words that you should add on certain features a lot from our users. This question informs you the weakness and shortage.
Moreover, it can help you build a good product roadmap. This is the same to what was your goal when using our product. Visitors have different reasons for visiting your website. There are dozens of possible reasons that may stop users from buying. Is it the price? The features? You have no clear ideas actually. Well, this is why you may consider asking this question. Make sure you offer all methods popular with your visitors. Usually, we offer different subscriptions packed with different features.
But is the distinctions between plans clear to visitors? The first impression matters a lot. People still charge a book by its cover. Your website can influence users mood magically. For example, if a website of a bank looks lousy and fashion, what will you think?
Pages of your website should provide visitors with all information they need. Sometimes the information may get you overwhelmed. Guest blogging is now a common and effective way of expanding your reach. How to choose from the crowd? Go ask your users. Customer Satisfaction Survey Template. Customer satisfaction surveys can help you find out what people think of your company, get feedback on customer service, and more.
This template is tested, certified, and built by survey research experts to ask the questions that are most associated with raising the NPS of software companies and products. The feedback you get can be invaluable to improving your product or business. Net Promoter Score sample survey template is designed to make it easy to understand how satisfied your customers are.
Net promoter scores are produced by asking respondents to rate the likelihood they would refer your business to someone else, using a scale from 0 to You can also customize our NPS template to help it fit your product offering, or to ask additional questions to understand your customers even better.
Customer Service Survey Template. Use the results from this survey template to provide support and training to your customer service team. The questions can help to measure customer satisfaction and improve how your team works with your customers.
Customer Comments Survey Template. You can just send out this quick survey to get a sense of how customers view your company. The survey asks customers to explain their responses, so you can have a better understanding of their answers. Customize the template if you want to ask additional questions.
The survey focuses on accessibility, content, and presentation. If you don't like the template, you can also get started with Jotform's Survey Maker now from scratch! A marketing request form is a contact form that allows clients to get in touch with marketing companies or consultants to discuss how to market their products. Helping companies drive sales with marketing strategies is a huge part of becoming a consultant — use this free Marketing Request Form to get your clients interested in your services!
Add your logo to form submissions, customize the fonts and colors, and even add a web form to a mobile app to really match the look of your site.
And with our premium services, you can even send PDFs of form submissions to your other accounts, automatically. Track form submissions for your marketing request form and keep your clients in mind with Jotform!
Do want to know if your prices are suitable for your customers? Find out with this pricing estimation survey or make your own online survey now! Every good marketing campaign starts with research — so create and conduct personalized Marketing Surveys online with Jotform! You can then view responses in Jotform Inbox, Jotform Tables, or auto-generate reports with Jotform Report Builder — giving you multiple ways to view and analyze your survey data!
Add your business logo, update fonts and colors to match your branding, upload images, and more! Step up your marketing research and conduct it seamlessly online with our free Marketing Surveys!
Here's a quick market research form that focuses on a few demographic statistics. This survey form will ask for the respondents' age, gender, household income, and educational attainment. The survey format is multiple-choice, giving your respondents an easy way of completing it in a few minutes. Use this market research template and use the collected submission data to your advantage.
Easily collect information from your customers using this Survey Form. This allows your customer to rate and provide their experience and expectations with your product or service. A website survey is used to collect information about websites, users, or the website itself. You can find out your net promoter score with this net promoter score template.
This net promoter score form includes questions such as how likely are your customers to recommend your product to a friend or colleague, would your customers buy your product again. In addition, your customers can share their suggestions on how to improve your product, by using this net promoter score questionnaire. An online shopping survey is a questionnaire used by online stores to collect feedback from their customers.
0コメント